Whether your pet is coming in for a dental cleaning, a routine surgery, or something a bit more extensive, we have some tips and information to make this go as smoothly as possible for you and your pet.

Before your pet’s procedure:

  • If your pet is very anxious at the veterinarian, we may want to prescribe what we call a Pre-Surgical Packet which includes medication to take the anxious edge off and make their stay with us a little less stressful. If your doctor hasn’t already spoken to your about this and you feel that it may be a good idea for your pet, let us know.

  • Make sure you fill out the Drop-Off Health Form online. This will help us with the information gathering process.

  • You will receive an estimate for the procedure, please make sure that you understand all the services and charges on the estimate and ask questions prior to the day of the procedure.

  • You will get a call from us the day prior to remind you:

    • NO FOOD AFTER 9 PM the evening before

    • Water should be available to your pet overnight but picked up in the morning of the procedure.

    • You will have an assigned drop-off time. If it is possible, please stick to this time. We need about 10 to 15 minutes of your time in the morning and want to devote all our time to you. We will collected any additional information and ensure any more questions that you may have, are answered.

Day of the procedure:

  • Please allot 10 to 15 minutes when you drop off in the morning for us to collect all the information needed.

  • Most surgical procedures require the pet to be calm for at least 2 weeks following the procedure. If you feel that this will be a struggle for you and your pet, please let us know and we can make additional recommendations.

  • We must be able to contact you throughout the day so be sure that you have a phone number that you have access to OR if you have an alternative contact, let us know that information. If there is a time when you know we will not be able to contact you, please let us know.

  • The doctor or an assigned technician will contact you following your pet’s procedure. At that time, they will schedule a pick-up time with you. We do all of our discharges between 4 and 6 pm but if you absolutely cannot pick up between those hours, let us know and we can make arrangements.

  • Please allow at least 15 minutes for us to discharge your pet. We will go over how the procedure went, the results, and the instructions.

As always, please feel free to ask any questions!